Shipping Policy

At GIYSI, we aim to process and dispatch all orders quickly and safely.

Order Processing & Dispatch

All confirmed orders are generally processed and dispatched within 24–48 hours.
Orders placed on Sundays or public holidays may be dispatched on the next working day.
Once your order is dispatched, you will receive the shipment/tracking details through the registered contact information.

Delivery Time

Delivery generally takes 3–7 business days after dispatch, depending on the delivery location and courier service.
Remote or non-serviceable areas may require additional delivery time.
Delivery timelines are estimates and may be affected by weather, courier delays, operational issues, or other circumstances beyond our control.

Prepaid Orders

For prepaid orders, if the customer refuses, does not accept, or is unavailable to receive the shipment and the order is returned to GIYSI, ₹100 will be deducted from the refund as return/shipping charges.
The remaining eligible refund will be processed according to our Refund & Return Policy.

Partial COD Orders

For Partial COD orders, ₹100 is collected at the time of placing the order as a booking/confirmation amount.
This ₹100 amount is non-refundable if the customer refuses, fails to accept, or is unavailable to receive the order, and the shipment is returned to GIYSI.
Any remaining eligible amount will be handled according to our Refund & Return Policy.

Failed Delivery / RTO

If an order is returned to GIYSI due to reasons such as:

Customer refusal
Customer unavailable at the time of delivery
Incorrect or incomplete address
Incorrect phone number
Customer not responding to the courier
Failure to accept the shipment

the order may be treated as RTO (Return to Origin).

Applicable shipping, return, or other charges may be deducted from the refund, as specified in this policy and our Refund Policy.

Change of Delivery Address

Customers should ensure that the shipping address and contact details provided at checkout are correct.

Once an order has been dispatched, changing the delivery address may not always be possible. Any additional charges resulting from an address change may be payable by the customer.

Courier Delays

GIYSI is not responsible for delays caused by courier partners, weather conditions, natural disasters, strikes, public holidays, technical issues, incorrect customer information, or other circumstances beyond our reasonable control.

We will, however, assist the customer in coordinating with the courier partner wherever possible.

Damaged or Tampered Packages

Customers are advised to check the package at the time of delivery. If the package appears damaged, opened, or tampered with, please inform the delivery agent and contact GIYSI customer support immediately.

Customers may be requested to provide photographs, videos, or other information to help us investigate the issue.

Order Cancellation

Orders may be cancelled before dispatch, subject to our cancellation policy.

Once an order has been dispatched, cancellation may not be possible. If the customer refuses the shipment after dispatch, the order may be treated as an RTO and applicable shipping/return charges may apply.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is completed.

Any special shipping charges or promotional shipping offers will be communicated on the website at the time of purchase.